Processing Time: Orders are processed within 1-2 business days. Custom orders may take longer; please check the specific product listing for details.
Shipping Rates: Calculated at checkout based on your location and the weight of the items.
Customs & Duties for International Orders: International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. Please check with your local customs office for more information.
Delivery Times:
Domestic (within Canada): 3-7 business days
International: 10-21 business days
Please note that these are estimated delivery times and may vary.
Shipping Carriers: We use reliable carriers such as USPS, UPS, and FedEx to ensure your package arrives safely and on time.
Tracking: You will receive a confirmation email with a tracking number once your order has shipped.
Returns & Exchanges
Return Policy: If you are not completely satisfied with your purchase, you may return it within 14 days of delivery for a full refund or exchange. The item must be unused, in its original condition, and in the original packaging.
Damaged or Defective Items:
Inspection: Please inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately at [Email Address] with photos of the damage and your order number.
Resolution: We will send a replacement item at no additional cost or provide a full refund, based on your preference.
Return Process:
Contact our customer service team at contact@onlycozystuff.comwith your order number and reason for the return.
We will provide return instructions and a return shipping address.
Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.
Return Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item arrived damaged or incorrect.
Order Changes & Cancellations
Changes: If you need to make changes to your order (e.g., shipping address, product quantity), please contact us as soon as possible at contact@onlycozystuff.com. We will do our best to accommodate your request before the order is processed and shipped.
Cancellations: Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed.
